Most helpful review
New Reviewer

This company STONEBRIDGE Insurance Co refuse th honor my claim to Replace a MOLDED window

I bought a house in 2016 and in 2020 one of the window in the house was visually identified with fungi, molded window. I alerted this insurance company of this condition, however they refused to honor the claim and I had to pay $5370.00 out of pocket to replace this window. This company also went ahead and increased the premium from $2388.00 to $2688.00 in one year. This action encapsulated a lack of confidence, integrity, and fueled incompetence on the claim handlers associated with this company. This is a sustained act of deception exodus by this company.

User's recommendation: This trend was unacceptable and I rate them as ZERO on the rating scale 1--10.

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ID
#1947082 Review #1947082 is a subjective opinion of poster.
Location
Delray Beach, Florida
Service
Stonebridge Insurance Homeowners Policy Claim
Loss
$3000
Preferred solution
Full refund
New Reviewer

Need information asap

I took out a policy for my grandson over 10yrs ago paid up. I need to know does it have cash value of just amount upon death??? I need to know, Thanks
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ID
#1643083 Review #1643083 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
New Reviewer

Bad faith by transamerca

brought my insurance policy in 2006 from stonebidge insurance. Transamerica brought them a few years back, from stonebidge insurance. They refuse to honor my claim. since June of 2018. Sad Sad
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ID
#1621967 Review #1621967 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Poor customer service
New Reviewer

Total ripoff

I had them for 23.5 years. No equity. Everytime you change benefeciaries the police renews police invalid for two years and everypayment didnt count
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ID
#1604003 Review #1604003 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund

No refund when stopped paying premiums

Wife got refund on hers. I didn't on mine.
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ID
#1551080 Review #1551080 is a subjective opinion of poster.
Service
Stonebridge Insurance Accidental Death Insurance
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Rude and never sent me what I asked fo

1/05/019...I called and asked for a claim form and told the Man my Husband passed away. He asked his policy number..looked it up...asked me who I was to him and said No one is a benificary on his policy. Not true. I have the policy and my name is on thete as his Spouse! He wad very rude and I havent received anything from them.
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ID
#1458341 Review #1458341 is a subjective opinion of poster.
Location
Cathedral City, California
Service
Stonebridge Insurance Claim
New Reviewer

Accidental death policy

My husband's premiums were paid for years. When he died from injuries sustained in a car wreck (even though the medical examiner concurred that he died as a result of these injuries CAUSED by the wreck), I was told that the policy would NOT pay because "it took him too long to die" and that after a year, it was considered "a sickness". Knowing that, their customer service had me track down all of the info from the accident, telling me that they would consider the claim - all the time knowing that they were going to deny the policy. After taking care of a person with a brain injury for almost 5 years AND losing everything we worked for (the girl that hit him had no insurance), the nonpayment of this policy was DEVASTATING.
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1 comment
#1698813

I will not get this Ins. at all.

ID
#1339079 Review #1339079 is a subjective opinion of poster.
Service
Stonebridge Insurance Accidental Death Insurance
Reason of review
nonpayment of policy
Loss
$100000
Preferred solution
Would like to see more transparency. Had no idea they wouldn't pay and their customer service said they would absolutely consider it, knowing the clause to refuse payment was there.

Horrendous!

I been trying to contact their claims dept but 2 no avail! Surprise!! Apparently they on training for 2 days and no cover. What reputable company would not have Skelton cover. Good at taking my monthly payment. ***
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ID
#1146629 Review #1146629 is a subjective opinion of poster.
Service
Stonebridge Insurance Claim
Reason of review
Order processing issue

Stonebridge Insurance Accidental Death Insurance Review

I requested that i be informed why my husbands accidential insurance was not paid to me as the hospital admitted wrong doing and settled with me. The insurance is not responding to the letter i sent therefore i will get an attorney
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ID
#896758 Review #896758 is a subjective opinion of poster.
Location
Midlothian, Illinois
Service
Stonebridge Insurance Accidental Death Insurance
Reason of review
Problems with payment
New Reviewer

They won't pay out and they lie

had this insurance 5 or 7 years ,when husband shot himself suicide and died, they wouldn't pay out at all, I have read after 2 years of having insurance ,they are to pay out on suicide . if this is true they owe me some money!! would be nice to have more input on this, many people told me they should have paid the claim , I hate when companies lie and they lie alot not just them but other insurance companies too , any info to help me would be nice debrwilder0907@***.com
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ID
#811928 Review #811928 is a subjective opinion of poster.
Cons
  • Very rude on phone
Reason of review
they lie to not pay claims
Loss
$100000

Stonebridge Accidental Death Insurance Review

Worst company ever! Incompetent and unsympathetic claim handlers...stay away!
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ID
#782729 Review #782729 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Bad quality

Dodgy company

What a Joke! Stonebridge incompetent.com. The first time I contacted them to report an incident, send me an email to an American insurance company(life and health)! After I emailed the 'US branch' they completely denied having anything to do with Stonebridge UK!! Noone wants to know, let alone payout! Report them, no point, they are already under investigation but still operational!! What a Joke! Stonebridge incompetent.com. The first time I contacted them to report an incident, send me an email to an American insurance company(life and health)! After I emailed the 'US branch' they completely denied having anything to do with Stonebridge UK!! Noone wants to know, let alone payout!
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ID
#749887 Review #749887 is a subjective opinion of poster.
Location
Waenfawr, Wales
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

BANK OF AMERICA CHARGING FOR STONEBRIDGE iNSURANCE

B of A is charging $7.95 monthly for #SB *INSURANCE. I have NO idea who that insurance company is or what insurance I could have ever had with them. Because of credit problems I have not made any charges to the B of A credit card account over the past five years. B of A has been fairly helpfull in providing information but only after they referred me to someone on the mainland, California, as opposed to initially sluffing my call off to a not intelligible Philipino. I am continuing to investigate where this charge came from and requesting reimbursement for the unapproved charge.
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ID
#584213 Review #584213 is a subjective opinion of poster.
Location
East Orange, New Jersey
Reason of review
unauthorized charges $7.95 per month
Loss
$8
Preferred solution
Refund the $7.95 that has been falsely charged monthly to my B of A credit card

Insurance Expert Talks

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Apr 23, 2021

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Stonebridge renigged on the contract that was signed

June of 2007 Stonebridge sent me an advertisement in the mail to purchase life insurance since I was a preferred J.C Penney Cardholder. I accepted the offer and insured my father in a term life policy in coverage for $20,000. I paid premiums on time and never was late. In July of 2010 stonebridge intentionally and wrongfully terminated the policy. after I sent the payment to cover the premiums for 4 months I received a lapse letter from stonebridge. This lapse letter came 4 months late claiming that the payment was not received within the 31 day grace period. So, i reinstated the policy without hesitation. payments and bills transpired. After I lost my father they said my father called them and took out a whole life policy for $11 000. they said it was a telephone recorded application. I have no hardcopy to this policy. they also said since the policy only been enforced for less than 2 years they only go pay out $1,500. I am still fighting them for the contract that was signed, and not the telephone recorded application they threw together.
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ID
#438823 Review #438823 is a subjective opinion of poster.
Location
Youngsville, Louisiana
Loss
$20000

Stonebridge Life Insurance Complaint, JC Penney Gift Card not mailed. Plano TX

Stonebridge Life Insurance Complaint, JC Penney Gift Card Prize promised and never mailed, Instant Win Prize Claim not sent. I received a Instant Win Prize Claim Form from Stonebridge Life Insurance that if I call the 800 ph, I would receive a JC Penney Gift Card from $5 - $500. I called in to do the survey and they tried to sell my Stonebridge Life Insurance. In 7 days I did not receive the so called $5 JC Penney Gift Card they said I won, but instead a Claim Form with a letter from Ed Walker to mail in the Stonebridge Life Insurance SASE. I mailed it in. The Claim Form said I would receive my $5 JC Penney Gift Card in 2-3 weeks. After 8 weeks, I had not received my $5 JC Penney Gift Card from Stonebridge Life. I called the 800 number, the Stonebridge Rep said it can take 6 weeks. I said its been 8 weeks and have not received it. He said he would take my name, address, ph, and it would be mailed in 2-3 days. I never received it. I called back week after week, and Stonebridge Life never sent the JC Pennney Gift Card. I search Stonebridge Life Insurance Complaints, apparently those that buy Stonebridge Life Insurance and paid for it for years, and the insured died and they sent in the Death Certificate to receive the Stonebridge Life Insurance, never received any payout. They were totally ignored. I also saw other complaints that others did not receive their JC Penney Gift card either, or Stonebridge Life Insurance charged their credit card monthly, and they called into cancel, and it was never cancelled. Do not buy from Stonebridge Life Insurance, it is a scam. Do not shop at JC Penney's as they are a scam as never mailing out promised gift cards. If you have a problem, call Ed Walker at Stonebridge Life Insurance at 972-881-****, ask for Ed to be transferred to him. Ed Walker, Stonebridge Life Insurance in Plano Texas has still not mailed my gift card. If you have been scammed by Stonebridge Life Insurance, JC Penney, Ed Walker, etc then please post your Complaint here and other Complaints sites to warn others. Thanks.
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ID
#434291 Review #434291 is a subjective opinion of poster.
Location
Palm Coast, Florida
Loss
$25

Insured without my knowledge

Received a bill in the mail for a Stonebridge life insurance premeium that I knew nothing about. Upon research, I learned that the ex-wife of my fiance' initiated the policy and put herself as the beneficiary. How can a female open a policy on a male that she claims to be her husband without his permission. It seems as though she may have called in the policy and had it sent to our address for payment. Needless to say, the policy was canceled. It seems as though anyone can get life insurance on anybody with Stonebridge life insurance. That's sad to say the least and it tells alot about the credibility of this company.
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ID
#385222 Review #385222 is a subjective opinion of poster.
Location
Marrero, Louisiana

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